Pool Aerial View

Ratings & Reviews

Overall Rating

5
(49 reviews)
100% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
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Resident Reviews

submitted by Deja G. - |Recommended: YesNew Resident but LOVE Aura — Overall I absolutely love my apartment The staff is absolutely amazing. The office, cleaning, and maintenance staff are all very nice. Structurally the apartments are well built with a few flaws. The sliding doors and large windows are beautiful but if you live in an interior apart it's a little awkward how you can see into the other apartments. Structurally I'm impressed with a newer Norfolk building, I can hear my above neighbor stomping but they are loud and even then I can barely hear them. There are a few things that need to be fixed in my apartment but fortunately, the maintenance team is timely with repairs. There's enough community that I recognize my neighbors and they are nice but I don't really run into them too much. Overall I highly recommend Aura, I feel safe, it's beautiful and clean. The staff is amazing and every apartment has it's but they seem to care about the management of the property.
response from property -Thank you for taking your time to write this wonderful review! We always love to hear from our residents about what they love about living at Aura Downtown Apartments. We hope you will be happy living with us for years to come.
submitted by Taylor T. - |Recommended: YesClean and quiet — Living here is a great experience for people who don’t need a lot but want enough space. Staff is great at responding quickly to messages or concerns.
response from property -Thank you for your comments! We're so glad you chose us as your home! We will do our best to take care of whatever you might need!
submitted by Kendall P. - |Recommended: YesQuiet and clean apartment complex — Loved living here I felt safe as a single female and loved the parking garage was attached to the complex. Would recommend to a friend
response from property -Thank you for taking the time to review Aura Downtown. We’re thrilled to see you rated us five stars. The positive feedback means so much to us.
submitted by Bryson B. - |Recommended: YesVery good experience — The leasing agents are always very friendly and helpful when dealing with issues. Maintenance was quick to respond to any issues. Apartment was very nice and location was great.
response from property -We appreciate your positive review of Aura Downtown! Thanks for taking a moment to share these kind words about our responsive maintenance team. Our goal is to continue providing you with a 5-star living experience so if there is anything you need, please do not hesitate to reach out to us!
submitted by John W. - |Recommended: YesAwesome — Neighborhood is nice, staff is very friendly.
response from property -Thanks for awarding Aura Downtown with a five-star rating! It's great that you feel happy and comfortable at our community—we want nothing less for our residents!
submitted by Shana L. - |Recommended: YesPerfect for me... — I love my apartment and it is absolutely perfect for me. The Kitchen is my favorite part of the place. The location is perfect and is within walking distance of waterside. Perfect for anyone looking for something in the city.
response from property -Thanks for taking a moment to share this review and high rating of Aura Downtown! We are so ecstatic to hear that you are pleased with your decision to make your home here and that you are happy with the convenient location! Again, thank you and we truly appreciate your residency!
submitted by Victor S. - |Recommended: YesGreat property — Great building to live in, good location, clean and modern apartments, friendly and attentive property staff, enjoy the community events food trucks, pool bbq, etc . Enjoyed my time
response from property -That’s awesome to hear! We love our residents and want to make sure they are having a great experience at Aura Downtown. Please reach out if we can be of assistance in the future.
submitted by Steven S. - |Recommended: YesGreat and quiet place to live — I almost thought that I didn't have neighbors because I never hear them. Alas, I see them come and go all the time. I'm positive they're real The complex is well-kept and I always feel at home when I arrive. For someone who works hard like I do, one of the most important things is to feel welcome and happy when you come home. I have felt this way every day since I have moved in and I have so many great things to say. If I wanted to stay in this town forever, I don't think I would ever leave
response from property -Thank you for your review of Aura Downtown, and for your feedback about our well-maintained community. We're so pleased that you've noticed our efforts. Please reach out if we can assist you in the future. We look forward to your continued satisfaction!
submitted by Kelly C. - |Recommended: YesGreat apartment for living in downtown Norfolk — We spent one year living at Aura Downtown and really enjoyed our time there. The apartment had great appliances and was constructed well, nothing felt chintzy. The attached parking garage is perfect for a downtown apartment. The garage does have a few bike storage areas however, even with our bikes double locked, they were still stolen. We lived on the top floor, so can't say anything regarding the noise level from above. But, next-door neighbor noise was basically nonexistent. This apartment is in a great location for walking anywhere downtown and we always felt very safe. Just like every apartment, we did have a few cons about living at Aura Downtown. The drains in the bathroom were very sensitive and would clog easily, it was just a nuisance we weren't expecting. Also having our bikes stollen was a bummer, but not the apartment's fault...however we didn't receive much if any concern or help from the office when we notified them of the stollen bikes. Our only other con would be hefty move out fees to cover cleaning and carpet cleaning, this basically takes up a good chunk of your security deposit. We have lived in many apartment complexes and never had such pricey move out fees. We spent a great amount of time cleaning our apartment on our move-out day to avoid such fees but received them anyways, so our advice would be to save yourself some time and not worry about cleaning since they'll charge you anyways.
submitted by Bradford G. - |Recommended: YesI’m glad I moved here. — It’s a very nice place. Great location, great staff, and great price
response from property -What a great review! Thanks so much for taking the time to let us know how we're doing. We always love to receive such positive feedback about our community and our team here at Aura Downtown.
submitted by Melanie K. - |Recommended: YesGreat Apartment — Overall I am happy living here. I had to find a place to live quickly and the staff made the move as smooth as possible. I haven't had trouble finding parking, but the spots are a little narrow. I can overlook the narrow spaces since the deck is secure and attached to the building which is hard to find living in town. I do occasionally hear my upstairs neighbor of if people are being loud in the hall. However it is not often and does not change my views on living here.
response from property -Thank you for your excellent review! We’re thrilled to hear that our team has provided such great service, and that you're loving our outdoor balcony space here at Aura Downtown. Please let us know if you need anything in the future. We look forward to your continued satisfaction!
submitted by Tahicia T. - |Recommended: YesAmazing — Go for it.
response from property -Thanks for your five-star rating of Aura Downtown, Tahicia! We always love receiving such positive feedback from our residents and guests!
submitted by Michael D. - |Recommended: YesAmazing. — Great and comfortable. Convenient location and the spot to be if you want to be downtown.
response from property -Thank you so much! We’re committed to providing our residents with the best experience possible, so we’re happy to hear that you are enjoying our comfortable apartments and convenient location. We appreciate your excellent rating and review, and sincerely hope you enjoy your home at Aura Downtown.
submitted by Jinaki B. - |Recommended: YesI love it here — I love the apartment, the staff is AWESOME
response from property -Thank you for taking the time to share your feedback. We are happy to hear that you are loving your home and that our team has treated you to exceptional customer service! Please reach out if we can be of any assistance in the future. Thank you!
submitted by Couren H. - |Recommended: YesLovely — Love the building and location. I can't hear my next door neighbors whatsoever. Upstairs a slightly different story. Parking is good and staff is very professional.
response from property -Thank you! At Aura Downtown, we truly value our residents and always appreciate their feedback. We hope to provide you with excellent customer service during your residency. Thanks for taking the time to let us know how we’re doing!

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Aura Downtown, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Aura Downtown, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose